14 Questions That Will Improve Your FM Strategy
Questions All FM Surveys Should Ask
It’s a brand new year, and many people are making New Year’s resolutions, like being more productive, both at home and at work. For facilities managers who aim for the latter, a survey can be a powerful tool. After all, facilities management is essentially a customer service industry, and who better to get feedback from than your customers? If you’re not sure what to ask, below are 14 questions you can include on your own customized survey.
The Facilities Department
One challenge that facilities departments commonly face is a lack of visibility. To see if you’re experiencing this problem, it’s a good idea to gauge how much your colleagues know about the facilities department and what it does. It’s also a good idea to ask them how they get their information about the company, and how they find information about you. If the number for facilities is buried on some deep, dark corner of your company’s intranet, it may be time to re-evaluate how and where you share your information.
1. Are you familiar with what services we offer?
2. How would you rate us in terms of availability and responsiveness?
3. How would you rate our communication?
4. How do you get in touch with facilities management? Where do you go to look for the contact information?
5. Where do you get your company news from (intranet, email, social media, etc.)?
Asking staff about their opinions on their work environment via survey can be useful for many reasons. First of all, it can be a good way to collect data in an efficient and timely manner. But even more importantly, it can help you pinpoint issues that your coworkers may not think to bring up in everyday conversation. (For research purposes, you may want to ask information like the respondent’s age and department.)
6. If you could change one thing about your work environment, what would it be? Why?
7. What sort of work environment would you prefer? Flexible, open office, or mix of open and private spaces?
8. Does the current layout hinder your work in any way?
9. How would you rate the noise level of your work environment?
10. Does your work cause you eye strain, wrist pain or back aches? If so, please specify.
If you’re planning to relocate, a survey is a great opportunity to find out what concerns or questions staff may have. You can use their answers to learn which areas you should focus on in your future messages about the move. If you are still in the process of selecting possible locations, however, you can use the survey to help narrow down the criteria.
11. What features would you like to see in the new office to have that our current one lacks?
12. What is the most important factor for you in terms of a new location? Parking, access to public transit, proximity to restaurants and coffee shops, etc.?
13. Do you have any questions or concerns about the move that haven’t been addressed? If so, please specify.
14. What information can we provide to make the relocation process easier for you?
Of course, this list is just a starting point of possible topics—there may be certain things specific to your company that you’d like to know about. Regardless of whether you use some of these questions or pick your own, don’t ask too much of your colleagues in one sitting. They may be discouraged from taking the survey altogether if it looks too long, so make your questions count! (For more tips on the “how’s” of survey writing, read this.)