Why Medtronic, a leader in global healthcare, chose OfficeSpace as their workplace partner
A global leader in healthcare, Medtronic set out to create a more seamless, unified workplace experience for employees and visitors. To support evolving workplace needs and reduce reliance on disconnected tools, they consolidated desk booking, visitor management, facilities workflows, and reporting into OfficeSpace. Now, they manage workplace operations at scale through a single, integrated platform with real time visibility and greater efficiency.
Medtronic is a global healthcare technology leader with hundreds of thousands of employees and contractors around the globe. The company’s innovations, from cardiac care to diabetes management, benefit the lives of over 74 million people each year.
From a web of tools to one integrated platform
Before OfficeSpace, Dean Coffman, Medtronic’s Senior Manager of Strategy & Transformation, shared that his team supported workplace operations through a variety of separate systems. Different tools handled desk booking, facilities requests, visitor management, and reporting, but operating across a disconnected set of platforms made it difficult to work efficiently or maintain a consistent view of workplace activity.
Over time, managing multiple systems increased complexity and limited the team’s ability to standardize processes or scale effectively.
Today, Medtronic uses OfficeSpace to manage seating, welcome clients and visitors, support facilities workflows, enable employee choice, and access meaningful workplace insights, all within a single, integrated platform. With a standardized solution in place, the team benefits from improved clarity, consistency, and operational efficiency.
From lack of visibility to real-time clarity
Working across disconnected systems made it challenging to maintain accurate, up-to-date workplace data. Without a unified view of occupancy and utilization, teams had limited insight into how space was being used or where opportunities for optimization existed.
OfficeSpace now provides Medtronic with a single source of truth for workplace data, delivering real-time visibility into space usage and supporting more informed planning decisions for hundreds of thousands of employees and contractors.“Having real-time visibility into how our office is being used is incredibly valuable for us.”
Dean Coffman, Senior Manager, Strategy & Transformation
“Having real-time visibility into how our office is being used is incredibly valuable for us.” — Dean Coffman, Senior Manager, Strategy & Transformation
From complex navigation to a seamless onsite experience
For Medtronic, delivering a professional and intuitive onsite experience is essential, especially for visiting clinicians, partners, and internal teams navigating large facilities.
Before OfficeSpace, locating colleagues or meeting spaces could be time-consuming. Today, visual floor plans and wayfinding tools make it easy for employees and visitors to orient themselves and connect quickly.
“In the same facility, with OfficeSpace, you can see where someone is assigned on the floor plan and find them instantly,” said Dean.
The result is a more consistent, polished experience across locations.
“It’s a slam dunk. More standardization and a platform that’s much easier to manage,” Dean added.
Supporting flexible, scalable workplace operations
As As Medtronic continued to evolve its workplace strategy, having a scalable and intuitive system became increasingly important.
OfficeSpace enables the team to manage seating assignments and requests efficiently, supporting both employees and facilities teams with processes that are faster, simpler, and easier to adopt.
Mobile functionality helped drive adoption by allowing employees to engage with the workplace in a way that feels natural and intuitive.
From administrative effort to strategic focus
By consolidating workplace operations into a single platform, OfficeSpace has helped Medtronic reduce day-to-day administrative effort and focus more time on higher-value initiatives. “I spend most of my time on other projects now, which says a lot about the OfficeSpace platform and the support team behind it.”
Medtronic's favorite OfficeSpace features
Visual Directory and Wayfinding
OfficeSpace doesn’t just help teams at Medtronic find people, but also fire extinguishers, eye wash stations, and emergency exits, right on the floor plan, keeping the office safe and functional.
Outlook integration for room booking
Connect meeting room invites to your calendar apps like Outlook and attendees can see a preview of the floor plan within the invite. “That is huge because we often have contractors come in for consulting meetings. We can create a slick, VIP experience for those visitors.”
Real-time room availability
In an industry with sensitive information like healthcare, the team often has the need for quick, ad hoc private conversations. Dean: "Sometimes though you have to get on a call real quickly that's either private or sensitive information or whatever it's really helpful to be able to see a picture of the floor plan and what's open currently and what's not, you can see all the greens and reds on the rooms."
Workplace Announcements
Timely, location-based announcements keep everyone informed, without adding noise. Dean: “being able to send a message out to a specific floor or a specific space within a floor is something we’ve always needed.”