“Unless you have the right system in place, sending requests to facilities can be a tedious process for employees. Being able to submit and track facility requests quickly—just by typing /request into Slack—has been a game-changer for everyone in our company.”
Senior Director of Real-Estate and Facilities, Procore
Workplace requests. Simplified.
Submit requests in seconds
Send requests to your facilities team in seconds using any device you like. No frustrating ticketing system required.
Share the location on your floor plan
Every request is tied to a location on your floor plan, making every issue easier for facilities teams to address.
Keep in touch. Stay informed.
Request Manager automatically updates everyone on the progress of their requests, eliminating the need for email back-and-forth.
Send /requests via Slack
Type /request to submit and track requests in Slack. Managers can take it one step further, by receiving, reassigning, and responding to requests via Slack in real time.
Learn more about OfficeSpace for Slack →
Deal with requests in real time
Centralize your requests
When you field requests via email, phone, and conversations in the hallway, things fall through the cracks. Request Manager centralizes your requests into a powerful, intuitive dashboard, making it easy to manage all of your requests in one place.
Shorten your response times
Receive requests in real time and see the location of every issue on your floor plan.
Manage requests on the go
Request Manager works everywhere you do, on whatever device you like—mobile, desktop, or Slack.
Measure performance, not busyness
Measure employee satisfaction with automated follow-up surveys and get feedback straight from the source.
Generate reports that show how your facilities team is responding to requests and contributing to company objectives.
Create your own Service Level Agreements (SLAs) and track metrics that are meaningful to your organization.
OfficeSpace has transformed the way my team services employees. As a manager, I knew my team was busy, but I couldn’t quantify how busy they were, or measure their performance over time. Now using Request Manager we’ve set customizable SLAs to track how our Facilities team is performing. We run satisfaction surveys after each request to gauge how happy our employees are with our performance.
This level of reporting and feedback helps have deeper conversations with our People team and the rest of the business on Facilities’ contribution to the workplace and the workplace experience.
Director of Executive Operations, Malwarebytes