OfficeSpace Software Support offers clients access to phone, email and web support to ensure that you are getting the most from your investment. Each client is given their own access to our Web Support where they can file support tickets, access step by step tutorials and learn about the newest feature releases. This support policy may be modified from time to time; provided, however, such modifications will not adversely affect the Services or reduce the level of support provided to our clients.
Monday through Friday 5:00 AM to 10:00 PM Central Standard Time (GMT-6)
Saturday 5:00 AM to 8:00 PM Central Standard Time (GMT-6)
Sunday 7:00 AM to 8:00 PM Central Standard Time (GMT-6)
excluding New Year’s Day and Christmas Day.
Phone Support: +1-646-201-9664
Email Support: [email protected]
Web Support: support.officespacesoftware.com
Software Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that we provide to all clients current on support for no additional fee.
Bug fixes: to bring the Service into substantial conformance with the then current user guide, a copy of which is available support.officespacesoftware.com
Scheduled Outages: are usually scheduled during weekends and clients are usually notified via email and/or through the support site at support.officespacesoftware.com
Response Goal: 24 Hours
Response Goal: 4 Hours
Response Goal: 2 Hours