Which 11 facilities skills are essential to forging a successful career as a facility manager? We’re looking at a survey resulting in the ultimate facilities management skill list.
The facility management industry has evolved in many ways over the last few years. To gauge that change and put data behind it, the International Facility Management Association (IFMA) released a survey to better understand the facility management skills and knowledge that make up the role of a facility manager (FM).
As a result, the survey yielded a framework of 11 skills that have become an integral part of the IFMA training and professional development programs. A facilities manager needs the know-how to be capable to hone each of these facilities skills. These skill sets are essential to forging a successful career as in facility management roles. In this post, we’re taking a close look at this facilities management skill list. We also look at why it’s important for facility managers of all experience levels.
FMs work with various teams, vendors, and other third parties at any given time. Therefore, effective communication and interpersonal skills are vital facilities skills for this role. From small tasks to large projects, smart communication skills can be the difference between a project succeeding and failing.
For example, let’s say you’re preparing a presentation for your company’s leadership team members. You want to present on why they should consider implementing office neighborhoods. You have tons of occupancy data to back up your ideas. Unless you can present it in a way that everyone will understand, the effectiveness of your proposed plans might be lost on them.
Being able to translate complicated information or data in a way that others can comprehend is a useful skill for any FM.
In addition to running the daily operations of a company, a considerable part of facilities management is emergency preparedness and business continuity.
FMs need to have a plan in place and be able to communicate that plan to employees and building occupants. They also need to have a comprehensive understanding of things like HVAC and the building automation system (BAS) to help plan for emergencies.
For example, the facilities team needs to make sure the building system includes a smoke control system, a security system, and other alerts that will help with proactive and preventative maintenance to avoid emergencies altogether.
A significant component of an FMs job is to implement initiatives that will help reduce the company’s impact of the enviroment from a building operations perspective. The facilities management skills list includes the outside environment and sustainability as priority for building operations because FMs can have impact in this area.
Implementing programs and systems, like BAS with energy tracking, internal sustainability efforts, and company-mandated energy regulations can help lower the amount of waste and emissions a company produces.
These measures can help reduce a company’s environmental footprint and save them money in the long-term. They can also boost employee retention through environmental stewardship. A study from swytchX, a software program that helps companies track their energy supply, found that when choosing a company to work for, over 70% of those surveyed said they are more likely to work for a green company.
Facility managers are consistently working on various projects. Because of this, they’re also working with multiple budgets. Having extensive knowledge of finance and business operations can propel your career forward.
For example, adhering to a budget doesn’t just mean adding up expenses or opting for the less expensive alternative. It involves juggling different interests, working with multiple groups in some cases, and having a keen eye for detail. To be successful, FMs must have a solid grasp of their company’s financials. They also need to be able to back up recommendations with data or research, involve the right departments in projects, and more.
The key to a prosperous career in facility management is to understand that the industry isn’t all business or numbers-driven. There’s a critical human factor to successful facilities management. It’s crucial to create a positive employee experience and workplace environment.
A significant part of an FMs role is to cultivate a positive workplace culture. That can’t be done unless FMs work closely with the human resources (HR) department. FMs should have facilities skills that encompass the ability to just be a human. An FM team that works well with HR can create a positive work environment that caters to employee needs. This has long-term benefits.
Aside from that, making sure employees feel safe to share their opinions and thoughts regarding the workplace. Holding the leadership team accountable for enforcing a positive culture is key.
Understanding different building systems are just one part of an FMs job. Positioning yourself as trustworthy is just as important. Possessing decision-making and leadership skills is a vital part of being an FM, but it doesn’t happen overnight.
A few ways you can improve your facilities leadership are:
Understand how they work, what they need, and what their issues are, and make the necessary changes.
Not only do you want to be someone who calls out things that could be improved, but you want to be someone who can help make it happen. Be open to adaptability.
Be receptive to employee ideas and how they could make the company better.
An important aspect of the facilities management skills list is operations and related tasks. One of the primary responsibilities of the FM team is to oversee the daily operations and maintenance of the building(s). Making sure the building is functioning correctly, secure (both physically and from a cyber-security standpoint), and accessible by all are essential functions of the facilities management operations.
However, a facility manager’s responsibilities go beyond making sure things like general building maintenance are functioning in the current moment. It’s just as important to focus on predictive and preventative maintenance that can help the company avoid costly fines or other issues. Going a step further, energy efficiency is an area that a facility manager can directly impact. Especially with the right kind of data to manage metrics, make renovations, meet both government regulations and local laws, and impact the triple bottom line.
In addition to predictive and preventative maintenance, ensuring the building is accessible to all by leveraging universal design principles is crucial. Being able to manage daily operations as well as see what efforts are needed to make the building a functional, accessible, and positive place for a company to grow is at the core of facility management.
One of the most important facilities skills you can have as is project management. After all, you’re juggling a lot in this role. From projects like overseeing the new building security system installation alongside the IT team to finalizing your presentation on restructuring the office layout, to problem-solving a variety of other projects there’s a lot to keep organized.
A few indicators of great project management are:
Honing your project management skills can make a massive difference in your career as an FM. It will also help you stay on track, especially when you have several projects going at once.
Paying attention to what your company needs, what it can afford, and what ultimately makes sense for the good of the company. Looking for the best facilities solutions for your company is, of course, a top priority, but finding the right solutions based on what your company needs—all without compromising on quality—is principal.
This may mean investing in a predictive maintenance system that ultimately saves your company thousands of dollars. Or knowing what qualities to look for in a quality candidate to add to your team.
Developing a keen eye for quality may come with time, but it will position you as an important component of the facilities team.
Knowing your building from the inside out can be the difference between making smart decisions and making bad ones. The principles of real estate and property management are a vital part of being on the facilities team. This is because it’s your responsibility to oversee or weigh in on decisions related to the building.
For example, if your team is scouting out new office buildings for your growing team, knowing what types of questions to ask the real estate agent is important as it can help you determine if the build is the right fit for your company’s needs.
As an FM, having a working knowledge of the facilities software and technology will help reach goals, streamline processes, and improve the employee experience is essential.
One of the core functions of a modern-day facility manager is knowing how (and when) to merge technology with physical spaces in a way that benefits the company. Staying up-to-date on FM technology trends, understanding what your employees need, using insights to make data-driven decisions, and figuring out ways to propel the company forward is imperative.
Facility managers wear multiple hats during their careers. It’s essential to build a foundation of facilities skills that prepares you for that variance. This facilities management skills list should give anyone interested in the industry the tools they need to prepare for a successful career.
Photo Credits: Sajjad Hussain M, Sarah Pflug, Ernesto Eslava, Andrea Piacquadio, Anastasia Gepp, energepic/Pexels